Return & Refund Policy

Last Updated: June 2026

At Disposable Factory, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are here to help. Please read our Return & Refund Policy carefully before requesting a return, exchange, or refund.

 

1. Return Eligibility

You may request a return or exchange if:

  • You receive a damaged or defective product.
  • You receive the wrong product.
  • The product delivered does not match your order.
  • The product quality does not meet the expected standards.

Customers must notify our customer support team within 48 hours of receiving the order to be eligible for a return or exchange.

 

2. Damaged or Defective Products

If your order arrives damaged, broken, or defective, please contact our support team immediately.

To process your request, we may ask for:

  • Order number
  • Product details
  • Photos or videos of the damaged product
  • Description of the issue

After verification, we will arrange a replacement, exchange, or refund depending on the situation.

  1. Wrong Product Delivered

If you receive an incorrect product, please inform us within 48 hours of delivery.

Once verified, Disposable Factory will arrange the replacement of the product at no additional cost.

  1. Product Quality Concerns

If you are dissatisfied with the quality of the products received, please contact us within 2 days of delivery. Our team will review the complaint and provide an appropriate solution.

5. Conditions for Returns

Returned products must:

  • Be unused and in original condition.
  • Be returned in their original packaging.
  • Include all accessories or items received with the order.
  • Be reported within the specified return period.

Disposable Factory reserves the right to reject return requests if the products have been used, damaged by the customer, or returned without proper packaging.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used products.
  • Products damaged after delivery due to customer handling.
  • Customized or special-order products.
  • Products returned after the allowed return period.

7. Refund Process

Once the returned products are received and inspected, eligible refunds will be processed.

Refunds may be issued through:

  • Bank Transfer
  • Easypaisa

The refund process may take several business days depending on the payment method and banking services.

8. Shipping Charges

Delivery and shipping charges are generally non-refundable.

However, if the return is due to:

  • Wrong product delivered
  • Damaged product
  • Defective product
  • Company error

Disposable Factory may cover the return shipping costs.

9. How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer support team:

Disposable Factory
📞 Phone / WhatsApp: +92 370 8528630

Please provide:

  • Order number
  • Product name
  • Reason for return or refund
  • Photos or videos (if applicable)

Our team will review your request and guide you through the return or refund process

At Disposable Factory, we are committed to providing quality disposable packaging products and excellent customer service. We appreciate your trust and strive to resolve all concerns quickly and fairly.